Everyone is in the service industry.
Most of us just haven’t noticed.
Twenty-five years in restaurants and hotels taught me that every job ends up in someone else's hands. Here's what that changes.
Notes from the Floor
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Troy Richmond Dixon has washed the dishes, waited the tables, run the restaurant, and run the hotel. Twenty-five years of rooms, from the Ojai Valley Inn to Ruth's Chris to Memphis's Central Station. He's an area general manager, and he's writing a book about what the work is for.
The book
Everyone Is in the Service Industry
"Thank God I won't have to be in the service industry anymore."
She meant nothing by it. But the sentence exposed something I'd spent my whole career inside without ever naming - that we treat service as a place to escape from rather than a thing we choose.
Speaking
Everyone is in the service industry
Why every job is a service job.
Hospitality can be taught
Care is not a personality type.
Serve your team first
Guest experience is downstream of employee experience.